Introduction

a. This website is owned and operated by Upcycling Farm (hereinafter and throughout this website referred to as “we”, “us” and “our”). Our registered office is at Plot 18/3, Phase II, K-28, Trans lyari Main Hawksbay Road, Karachi. Our principal place of business is located at Plot 18/3, Phase II, K-28, Trans Lyari Main Hawksbay Road, Karachi.
b. We offer this website, including all information, tools, products and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
c. If you have any problems placing your order on our website, or require support after placing an order through our website, please contact us by calling us on 0333 2911986 or send us an email on Support@upcyclingfarm.com.

Reservation

We reserve the right for potential variances in available inventory that prevent us from fulfilling your order. If the ordered product is unavailable, we will promptly contact you to process a refund without delay.

Variation

Slight color variations are always possible due to the nature of wool and denim. The appearance of colors on a digital platform might create ambiguity, but we ensure that each product carries a finesse consistent.

Shipping

We dispatch to nearly every address worldwide, with shipping rates and delivery times calculated at checkout based on location and shipping method. If you encounter any disputes or delays, please don’t hesitate to reach out to us at info@upcyclingfarm.com.

Delivery

Order processing begins once payment is received, and delivery time estimates are calculated based on working days. In the event of any unforeseen circumstances, delivery times may be subject to change; however, we strive to adhere to our timelines.

Returns

We ensure easy returns to ensure your satisfaction with your purchase. In case you made an error in purchasing or are not satisfied, we will accommodate your request to serve your convenience.

Inaccuracy

If the customer provides an inaccurate mailing address or is unavailable to accept delivery after two attempts by the courier, the package may be held at a secured facility. Retrieving the package may require additional time and fees.

Liability

The customer is responsible for any customs duties or other levies. We are not liable for losses resulting from delays in the customs process or additional charges, including but not limited to damage, delay, misdelivery, or non-delivery of orders by the courier company.

Copyright

The content displayed on our website is intended for personal, noncommercial transitory viewing only. You may download or copy the content for personal use only. No right, title, or interest in any downloaded materials is transferred to you as a result of such downloading or copying.

Governance

Policies and jurisdiction in relation to any claim relating to our product offerings will be governed by the laws of the State of Pakistan, without regard to its conflict of lawful provision. In any dispute, we will adhere to the laws of the governed state.

⁠Order Cancellation

You may cancel your order at any time before the order has been processed. Once the order has been processed it can not be cancelled.

Business Address

Plot 18/3, Phase II, K-28, Trans lyari Main Hawksbay Road, Karachi

Contact Information / Complaints Handling

With regards to complaints about your purchase, please send us a picture highlighting the issue at info@upcyclingfarm.com and allow us to get back to you within 2 business days. Our contact information is posted below:

Email: Support@upcyclingfarm.com
Phone Number: 0333 2911986