Return & Exchange Policy
We want you to love every piece you receive from Upcycling Farm. If you're not completely satisfied with your purchase, we're here to help make the process simple and transparent.
âŠī¸ Return Eligibility
- Items must be unworn, unwashed, and in their original condition.
- Return requests must be initiated within 7 days of receiving your order.
- Sale and discounted items are final sale and cannot be returned or exchanged.
- Items showing signs of wear, damage, or missing packaging will not be accepted.
đĻ How to Initiate a Return
To begin a return, please contact our customer support team with your order number and reason for return.
Contact Support
Email: info@upcyclingfarm.com
WhatsApp: +92 325 2192221
đĩđ° Domestic Returns (Pakistan)
Once your return is approved, our team will provide the return address.
- Return shipping costs are the responsibility of the customer.
- Please use TCS or any reliable courier service.
- Keep your tracking number until the return is completed.
đ International Returns
After approval, customers will receive our return address and instructions for shipping the item back.
- A flat return shipping fee of USD $15.00 will be deducted from the refund.
- Customers remain responsible for any duties or taxes related to the return shipment.
- Tracking information should be retained until the process is complete.
đ Exchange Policy
We are happy to arrange exchanges for qualifying items, subject to product availability. Since many of our products are one-of-a-kind, exact replacements may not always be available.
In such cases, we will offer an alternative item or provide a full refund.
| Product Type | Exchange Window | Condition |
|---|---|---|
| Full Price Item | Within 30 Days of Delivery | Unworn, Unwashed, Original Condition |
| Sale / Discounted Item | Not Eligible | Final Sale |
| Damaged / Defective Item | Within 30 Days of Delivery | Photographic Evidence Required |
â ī¸ Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately upon receipt with clear photographs showing the issue.
Report a Defective Item
Email: info@upcyclingfarm.com
WhatsApp: +92 325 2192221